We have copies of the backups stored in wasabi. There are many versions saved in wasabi going back over a year since they were never deleted. We need to restore a disk from wasabi from a date that isn't listed in the dropdown (option 2 "Select a point in time to restore:") within Pure. How can we query wasabi to get the old options available to restore or how can we add to the dropdown list. The event logs show us the date and drive we need. The total size of the data folder we need is over 12TB with all the copies but we need about 1TB of that.
Hi. Can you please explain the situation in more detail? Is the snapshot you are trying to restore within the configured retention period? E.g. Pure is configured to keep the last 20 snapshots locally + another 80 snapshots in cloud. You are trying to restore snapshot 65 which is not present locally but does fall within cloud retention period.
Or are you trying to restore e.g. snapshot 120, which falls outside the retention but is physically still present in cloud?
Possible solutions are the same in both cases but the first would indicate an error in Pure while the second would be an unsupported case and it should not be possible to get the snapshot shown in Pure UI.
Although it is possible to manually download the required files for restoring the snapshot in question, it is not an easy thing to do without using some scripting. I suggest that you spin up a new instance of Pure with enough storage space for that single VM and propose a time when I can help you live over a TeamViewer. I should be able to use Pure backend directly to import the VM from cloud. This should make the snapshots visible and the actual data will be downloaded as needed (during the restore process).
(I will contact you directly over email to exchange TV credentials.)
I don't know why but there are not 20 snapshots of any backup locally only 2-4. We shutoff the external sync a long time ago so the data wouldn't get deleted. It would be within the 80 in the cloud but I have no idea on the number but it is in the cloud.
I only have 1 NAS and don't want to try installing a second instance on it.
I have found the backup I need in the event log. There were 2 disk drives but I only need one restored.
Is there some table or file where we can add the backup as an option to select for a restore?
I can get you onto the NAS/Pure to look at this with Teamviewer.
If I understood correctly, you turned off cloud sync in Pure a long time ago. This means that Pure is no longer aware of the cloud snapshots and, more importantly, no longer takes them into consideration when managing snapshot chains. This confirms my caution in simply downloading the previous backup data into the existing Pure storage - please do not do that as you are very likely to cause confusion.
I still believe it would be best to perform this restore separately. Since you are using Pure on a NAS device, you cannot easily install a second instance but can you deploy Pure in a VM temporarily? It is very easy to download Pure and import it into vSphere.
If you can prepare a Pure VM with enough storage to restore this VM you are looking for, I can help you to import data from cloud.
Ok, I will work on getting that setup. Are you able to send me an email on how to contact you privately?
I have a new VM setup and disk space for the restore as well as which point in time I need and which disk.
